Thursday, August 30, 2007

the customer is always right

At about 3:30 a.m. last night, an odd voice transmitted into my headset - the voice of a kid that had just hit puberty and had a lisp. He ordered two drinks - small mocha and coke - but then he ordered something he deemed "an original bagel." I figured that he was talking about a plain bagel, (he was) and as I was clarifying his bagel choice with him I could hear two voices in the background calling the kid a "faggot, faggot," and then asking him, "Why do you have to be such a faggot?"

Personally, I'm not a big fan of the word faggot when it's used to hurt, but I have been taught from day one at Tim Hortons that the customer is always right, so I didn't step in. If these kids wanted to call their friend a faggot, it was okay because, at the time, they were customers.

It didn't dawn on me right way, but as I was toasting the "original bagel" I started to consider how three kids, that all sounded like they were 14, got their hands on a car. You have to have a car to go through the drive-through, right? The dining-area was closed at this time. Did these kids steal a car because they saw no other way to get Tim Hortons' food and drinks? I know people really like our coffee and donuts, but is it good enough to steal a car?

I carried the order to the drive-through window and there were three 14-year-olds on bikes! Not Harley Davidsons. Huffys. Not only were the 14-year-olds out on bikes at 3:30 a.m. Wednesday night, but they all had cigarettes in hand. My first reaction was to ask, "Where are the parents?" I didn't pry though because whatever bullshit our customers are up to they are still always right.


Margaret said...

I would steal a car to go through the drive-thru of Tim Hortons. Especially if you were taking the orders. I'd get the inverted pyramid bagel, but not toasted. That would be weird.

2Tall said...

I had a feeling you were like that, large, like... a car thief.